Built by the team behind Via Nova Tours and Tours & Experiences — our own travel and ticketing brands that have processed thousands of real bookings. We've taken the payments, protected the customer data, delivered the tickets, and answered the support calls. VoilaTicket is that same operation, turned into software you run yourself.
About
Ticketing for every experience venue.
Eventbrite was built for conferences and club nights. VoilaTicket is built for the venues that sell real-world experiences — pumpkin patches, museums, theaters, walking tours, castles, and seasonal attractions that need simple online ticketing without a monthly contract.
The team
A small team you'll actually talk to.
We are deliberately small. The same people who build the product answer the support inbox. That is the point.
CEO & Lead Developer
Benjamin Heckler
Founder of VoilaTicket. Several years of hands-on work in online ticketing — building order-management systems, running payments and support, and learning what small venues actually need from their booking software. Benjamin splits his time between Barcelona, Spain and Washington, USA.
Customer Service
Kat
First name behind support enquiries. Helps buyers and venues with bookings, changes, and the occasional tricky question.
Customer Service
Edelyn
Also on the support side — making sure no email goes unanswered for long, and that venues always have a real person to reach.
Our work
Built by the team behind two travel brands.
What we've already built
The experience behind VoilaTicket.
VoilaTicket is a young company, but it isn't a first attempt. Below is the operational work our founder and team have already shipped and run.
1
5,000+ bookings processed
Hands-on experience handling real booking volume — the kind of throughput that exposes every weak point in a ticketing flow, and the kind we've already fixed.
2
Payments, end to end
Card processing, refunds, payouts, reconciliation — the full payments operation, run in-house, not just a checkout widget bolted on.
3
GDPR-compliant data handling
Customer data protected by design, with built-in redaction systems so compliance and right-to-be-forgotten requests are handled cleanly.
4
Reliable ticket delivery
QR tickets that actually arrive, render on every phone, and scan cleanly at the gate — across operating systems, mail clients, and signal-poor car parks.
5
Order management, built in-house
Our own back-office: orders, modifications, refunds, and reporting in one place. Not stitched together from off-the-shelf parts.
6
Customer service operations
A real support team — replying to buyers, helping venues, dealing with edge cases. VoilaTicket inherits that operational muscle from day one.
7
Live availability automation
Time slots that auto sell-out as they fill, with simple controls so staff can mark a slot unavailable in seconds — automation a small venue would never build itself.
These describe the founder's and team's operational experience in online ticketing. They are the capability behind VoilaTicket — not a list of venue clients.
Why this exists
Experience venues deserve better tooling.
The big ticketing platforms are built for conferences, concerts and club nights. A pumpkin patch that opens six weekends a year, a museum with three time slots a day, a local theater running weekend shows, a castle selling timed entry — they get generic forms, monthly fees that keep billing through the off-season, and support queues that don't understand how timed entry works.
VoilaTicket flips that. You sign up on your own, build events with capacity control in about ten minutes, and set up payments with Stripe in a few guided minutes. Ticket money goes directly to you, paid out daily. Sell through your hosted page or embed the widget on the site you already have. Our 4% platform fee is added to the buyer's checkout by default — no monthly fee, no setup fee, no long-term contract.
And when you need more than software, we offer growth services too — website redesign, landing page optimization, paid advertising, and marketing support for venues that want help filling seats.