Built by the team behind Via Nova Tours and Tours & Experiences — our own travel and ticketing brands that have processed thousands of real bookings across Europe. We've taken the payments, protected the customer data, delivered the tickets, and answered the support calls. Voilà Ticket is that same operation, offered to you.
About
Modern ticketing, built for small attractions.
Voilà Ticket exists because the most memorable places in Europe and the US are often the hardest ones to book a ticket for.
The team
A small team you'll actually talk to.
We are deliberately small. The same people who build the platform answer the phone. That is the point.
CEO & Lead Developer
Benjamin Heckler
Founder of Voilà Ticket. Several years of hands-on work in online ticketing for attractions across Europe — building order-management systems, running payments and support, and learning what small venues actually need from their booking partner. Benjamin currently spends his time split between Barcelona, Spain and Washington, USA.
Customer Service
Kat
First name behind support enquiries. Helps visitors and venues with bookings, changes, and the occasional tricky question.
Customer Service
Edelyn
Also on the support side — making sure no email goes unanswered for long, and that venues always have a real person to reach.
Our work
Built by the team behind two travel brands.
What we've already built
The experience behind Voilà Ticket.
Voilà Ticket is a young company, but it isn't a first attempt. Below is the operational work our founder and team have already shipped and run.
i.
5,000+ bookings processed
Hands-on operational experience handling real booking volume — the kind of throughput that exposes every weak point in a ticketing flow, and the kind we've already fixed.
ii.
Payments, end to end
Card processing, refunds, payouts, reconciliation — the full payments operation, run in-house, not just a checkout widget bolted on.
iii.
GDPR-compliant data handling
Customer data protected by design, with built-in redaction systems so compliance and right-to-be-forgotten requests are handled cleanly.
iv.
Reliable ticket delivery
QR tickets that actually arrive, render on every phone, and scan cleanly at the gate — across operating systems, mail clients, and signal-poor castle car parks.
v.
Order management, built in-house
Our own back-office: orders, modifications, refunds, and reporting in one place. Not stitched together from off-the-shelf parts.
vi.
Customer service operations
A real support team — replying to visitors, helping venues, dealing with edge cases. Voilà Ticket inherits that operational muscle from day one.
vii.
Calendar sync and availability automation
Time slots that auto sell-out as they fill, with simple controls so staff can mark a tour unavailable in seconds — automation a small venue would never build itself.
These describe the founder's and team's operational experience in online ticketing. They are the capability behind Voilà Ticket — not a list of venue clients.
Why this exists
Small attractions lose visitors they never see.
A family planning a trip to Catalonia three weeks out wants to know they can walk in on Saturday. If the venue has no online booking — or has one that only works in the local language, on a clunky third-party site — they pick somewhere else. The visit never happens, and nobody at the venue ever knows why.
Voilà Ticket gives small attractions modern ticketing with the venue's name leading. Most of the time we host the page on our platform, so there is nothing for the venue to install or maintain. We handle payments, delivery, scanning, and support — and we are paid only when a ticket is sold.
That is the whole idea. No setup fees, a free trial up front, and a long-term partnership after — because small venues deserve a ticketing partner that sticks around, not a widget they have to babysit.